Knowledge base

Contact Us

To help us provide effective and timely support, please submit your AdOps or Support related questions using the Contact form in the Unity Ads dashboard. This form will provide us with additional account information necessary to expedite a response.

If you are unable to access the Unity Ads dashboard, or use the Contact form, please email us directly using the appropriate address below, and be sure to include the following details:

  • The Game IDs related to the issue.
  • Your Developer ID or Organization Name.
  • If unable to login, the email address you're using to login.
  • If if unable to add store details, the Store URL of your published game.
  • If awaiting campaign moderation, the name of the campaign.

Unity Ads AdOps Team

Contact Email: adops@unity3d.com

The AdOps team primarily handles questions related to running and optimizing campaigns for your games, or issues related to performance if you are monetizing with Unity Ads.

Unity Ads Support Team

Contact Email: unityads-support@unity3d.com

The Support team handles general questions and any technical issues you may have with Unity Ads.

If you have a technical issue, please provide a link to your device's error log or debug output, and provide a download link to a build that we can test locally and attempt to reproduce the issue.

Additionally, please provide us with clear steps to reproduce the issue, and describe where in your game ads are supposed to be shown.

Lastly, please provide us with a list of products along with the version numbers of those products used in your Unity Ads integration:

If you're using a framework or game engine other than Unity, please let us know which one you are using, and which version it is.

To ensure the stability and reliability of your integration, please make sure you are using the latest version of Unity Ads.

Unity Ads Sales Team

Contact Email: unityads-sales@unity3d.com

The Sales team can work with you to answer any prospective business questions or concerns you may have about Unity Ads.

We look forward in hearing from you!

Still need help? Get in touch!
Last updated on 20th Aug 2017